Leave a product return request

Please note that products do not have the same exchange and return rights as consumer goods.

Do you have user IDs for Atea portals?

You can easily make a product return from My Atea (Orders), in which case the system will retrieve the necessary order information for you for the return. Go to My Atea and find the order and product you want to return.

Company name *

Contact person *

Contact email address *

Email address of the person filling in the form *

Phone number *

Order number *

*) Please note the following when making a return:

Please provide as accurate a description as possible of the reason for the return.
If you choose the Transport Damage option add pictures of transport damage and report visible damage immediately to the driver and make sure that the driver notes the damage in his PDA / shipping note or fill in digital damage notification form (e.g. Posti).
Check that the sales package is unopened and in good condition.
As a general rule, the sender is responsible for the shipping costs of the return, and the return may incur return costs (55 € VAT 0%).

Additional information regarding the feedback *

Proposal of action

Add attachments

I consent to the processing of my personal data in accordance with Atea’s Privacy Policy. *

I consent to the processing of my personal data in accordance with Atea’s Privacy Policy.

You can withdraw your consent to the processing of your personal data at any time on the Privacy Policy page. You can withdraw your marketing consent at any time from this page.

Please fill in *

If you do not end up on the thank you page, the form does not transmit information to our customer service. Please report the problem using the contact form.